The best way to satisfy your customers is to give them our delivery time and let them know they have a compensation from us.
Overdue Delivery – you can get up to #10,000 if we don’t deliver within our stipulated time except delayed delivery due to weekends, holidays, natural effect (e.g rain), accidents, unreachable, or delivery outside our accepted areas, etc.
Only the receivers are eligible for this kind of compensation. The management will decide the exact amount to be compensated.
Pickup Omission – only the senders are eligible for this compensation. You will not get paid if omission is due to weekends, holidays, natural effect (eg rain), accidents, or unreachable, delivery outside our accepted areas, etc.
The management will decide the exact amount to be compensated.
To be eligible for compensation:
- Your order must be scheduled atleast a night before the pickup date.
- You must have a valid shipment number.
- Pickup time is from 7am – 8pm.
- Delivery within a city is same day or next day after pickup.
- Inter-city delivery from Lagos – Abeokuta/Ibadan is within 2 days after pickup day.
- Inter-city delivery from Lagos- Abuja/PH is within 4 days after pickup day.