Q – When did you place your order request?
Your answer – Yesterday or Today
If yesterday or few days back:
- Confirm that your parcel has been accepted & assigned by tracking it or check the status from your courier dashboard.
- If it has been accepted & assigned please take note that our pickup time is from 7am – 7pm.
- If you are not going to be around, kindly drop your item with tracking number written on it.
- Therefore, kindly wait until after 7pm before you can lodge your pickup complaint.
- To lodge your pickup complaint after 7pm daily please DM @help_naijataxiservices
NB – Your tracking number is required before we can resolve any issue.
- Your order would be treated for next day pickup.
- You should always place your order a night before pickup day.
- You can also read further on how to place order correctly.
Item picked but yet to be delivered:
- Please check our delivery duration first (all in working days after pickup). INSERT HERE DELIVERY TIME HERE
- You can only lodge delivery complaints until after 7pm of the last day
- Please DM @help_naijataxiservices
PARCEL DELIVERED BUT EXPECTING MY POD – PAYMENT ON DELIVERY
- Ensure POD amount was clearly stated on your item.
- Call your customer to confirm that the POD is received by our dispatch rider.
- Allow 24 hours after delivery before you can lodge complaint about POD.
- After 1 day of delivery, send your tracking number and POD amount via DM @help_naijataxiservices
CHANGE OF DELIVERY ADDRESS
I have placed an order but the item is still with me:
- Simply change the address of your receiver on the parcel before our dispatch rider arrives for pickup.
The parcel has been picked already but the customer/receiver want to change delivery address:
- Send your tracking number
- New address and mobile number.
- All to DM @help_naijataxiservices