FAQs

PICKUP COMPLAINT

Q – When did you place your order request?

Your answer – Yesterday or Today

If yesterday or few days back:

  1. Confirm that your parcel has been accepted & assigned by tracking it or check the status from your courier dashboard.
  2. If it has been accepted & assigned please take note that our pickup time is from 7am – 7pm.
  3. If you are not going to be around, kindly drop your item with tracking number written on it.
  4. Therefore, kindly wait until after 7pm before you can lodge your pickup complaint.
  5. To lodge your pickup complaint after 7pm daily please DM @help_naijataxiservices

NB – Your tracking number is required before we can resolve any issue.

If today:

  1. Your order would be treated for next day pickup.
  2. You should always place your order a night before pickup day.
  3. You can also read further on how to place order correctly.

DELIVERY COMPLAINT

Item picked but yet to be delivered:

  1. Please check our delivery duration first (all in working days after pickup). INSERT HERE DELIVERY TIME HERE
  2. You can only lodge delivery complaints until after 7pm of the last day
  3. Please DM @help_naijataxiservices

PARCEL DELIVERED BUT EXPECTING MY POD – PAYMENT ON DELIVERY

  1. Ensure POD amount was clearly stated on your item.
  2. Call your customer to confirm that the POD is received by our dispatch rider.
  3. Allow 24 hours after delivery before you can lodge complaint about POD.
  4. After 1 day of delivery, send your tracking number and POD amount via DM @help_naijataxiservices

CHANGE OF DELIVERY ADDRESS

I have placed an order but the item is still with me:

  • Simply change the address of your receiver on the parcel before our dispatch rider arrives for pickup.

The parcel has been picked already but the customer/receiver want to change delivery address:

OUR COLLECTION POINTS IN NIGERIA

ABUJA – COLLECTION POINTS.

No 268, apo mechanic village, 3rd gate entrance, Abuja.

ABUJA – SABON – LUGBE
House 2A 3, Millennium shelter, sabon lugbe, Abuja. 08034059751

ABUJA – WUSE 2
Second floor, shop 4, Olive plaza, wuse 2, Abuja. C/o Aso Ebi Guru, 08063942704.

ABUJA – KUBWA
Suite127, 1st floor, Veterans Plaza Gado Nasko Road, Kubwa, Abuja (Adjacent Stanbic IBTC).
C/O KIKE’S BEAUTY HUB – 0803 450 4228.

ABUJA – GWARIMPA
House 8,Road 111,Gwarinpa, Abuja – 07033835215.

PH – SUITE 368, 3RD FLOOR, FORMER PAN AFRICAN BANK BUILDING BY SPAR/GOVERNMENT HOUSE, NO 3 AZIKIWE ROAD, PORT HARCOURT.

ILORIN – 85/87 University road, opposite NNPC, Tanke, Ilorin, Kwara state

C/O – Trides Supermarket,

OTA – Bayo Block Ojuore Ota, After Coca Cola road, Ota.

C/O – Tailoring & Beads Store.

SAGAMU – Suite 108, Solad Shopping Mall, 52 GRA Road, Sabo, Sagamu.

IJEBU-ODE: C/O – CAREVINE HOSPITAL 14 Saka Asiru off Ijebu-ode road.

ASABA: C/O SWISH MOBILE – #190 Nnembisi Road, Opp DHL, Asaba, Delta State (08037748444)

BENIN: No 54 costain road off new market benin city (A newly build complex behind catholic church)

AKURE: First TonyMoore pham and stores, No 32 iromu street, beside Texaco filling station, oba-adesida road akure. 07036582031

HOW TO PLACE A DELIVERY REQUEST CORRECTLY FROM OUR DASHBOARD OR HOW TO REMOVE UNWANTED PRODUCTS FROM YOUR CART DURING CHECKOUT.

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HOW TO PLACE A DELIVERY REQUEST CORRECTLY FROM OUR DASHBOARD OR HOW TO REMOVE UNWANTED PRODUCTS FROM YOUR CART DURING CHECKOUT.

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Other Benefits of being an Online Shipper & How you can also make extra #70,000 monthly apart from using our delivery services.

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Subscribe #5,000 for 12 Deliveries per 30 days. __________________________________________________ You can ship at no extra cost to over 15 major cities – pls see our bio link to check cities & delivery duration. NB: We are adding more cities very soon. ___________________________________________________ Your subscription covers both intra-city & inter-city delivery. ___________________________________________________ You can generate extra income by using your logistics account to ship for other online sellers who can’t subscribe. You can charge them & collect money into your own account before placing their delivery order online. Existing subscribers doing this charge atleast #1,000 per delivery from those who can’t subscribe and make a profit of #7,000 within 3 days. That is, you can make atleast #70,000 from this alone. ___________________________________________________ You can rollover unused ones to next month upon renewal. ___________________________________________________ You can renew your subscription if you exhaust your 12 deliveries before 30 days. ___________________________________________________ Use as ERRAND – you can use to pickup an item from another seller and deliver to yourself or friends. ___________________________________________________ You can obtain our verified bagde shipper to display on your IG and buyers can also verify your authencity on our site – new feature to attract & calm new customers. ___________________________________________________ PAYMENT ON DELIVERY (POD) – we can help you collect payment from your customers upon delivery. 1. Conventional POD – buyers pay cash to dispatch rider and we remit into your bank account within 24 hours. 2. Escrow POD – you have a unique POD link dedicated for your store only. The link display Naija Taxi Logo & your store name. Buyers gain confidence to pay via the link from your store because the money is held by Naija Taxi until we deliver the item to the buyer. This new Escrow POD has better advantages especially for sellers – Pls DM us for more ________________________________________ Please DM “Interested” if you want to subscribe & pay today. Thank you.

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Please read about our POD link for each seller & shipper of us

1K DELIVERY ANYWHERE IN NIGERIA

Please schedule a pickup & make your payment a night before.

Whatsapp Link to Schedule Delivery (Only):

https://api.whatsapp.com/send?phone=2349039758805

To read more about delivery time & location please visit:

1K DELIVERY

ARE YOU A BUSINESS OWNER OR SEND MORE THAN 5 PARCELS IN A MONTH?

Subscribe with 5k for 12 deliveries per month.

Thank you.

CITIES OF OPERATION

Lagos, Abuja, PH, Ibadan, Abeokuta, Ijebu ode, Sagamu, Ota, Benin, Asaba, Akure, Ilorin.

We hope to add more cities soon.

CHECK DELIVERY TIME